Incumbents vs. Challengers: Is There Still a Technology Gap?

In this episode of Deciphered, Adam Davis, expert associate partner at Bain & Company, is joined by Wendy Redshaw, Chief Digital Information Officer at NatWest, and Jason Maude, chief technology advocate of Starling Bank, to discuss if there is still a technology gap between incumbents vs challengers.

Timestamps:

• 04:15 Incumbents vs Challengers – is there still a technology gap?
• 05:24 How would you explain the technology gap previously between large tier 1s and neobanks?
• 09:57 What are the key differences between a challenger stack and an incumbent stack?
• 12:31 How have Starling maintained a simple / flexible architecture through the launch of new products and the scaling of your customer base?
• 15:24 Occasional vs repeatable releases
• 16:02 Centralisation efforts that have happened with NatWest’s tech estate over recent times
• 19:36 Is the money banks spend on IT transformation programmes worth it?
• 21:33 Do you believe the combination of ML / AI and Generative AI, alongside exclusive Cloud deployment, will level the playing field?
• 25:15 What underpins the culture you want to see at your organizations, and how do you encourage it?
• 29:57 How do you keep up with Futurology and trends, and does any of that thinking feature in your tech roadmaps?
• 34:30 What is your one prediction for tech trends into 2024?

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• You can find Adam Davis here
• You can find Wendy Redshaw here
• You can find Jason Maude here

For more insights from the Deciphered podcast, visit the page on Bain’s website